TERMS OF SERVICE

TERMS OF SERVICE

OVERVIEW

This website is operated by Halo . Throughout the site, the terms “we”, “us” and “our” refer to Halo. Halo offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Halo, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Halo and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

SECTION 18 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 19 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at

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Payment Methods:

• Halo accepts all major credit cards, as well as and PayPal, Klarna, Afterpay, Zip Pay, and bank deposit.
• For purchases paid via PayPal eCheque, Bank Deposit or other payment methods, your order will not be shipped until payment is received. 

Terms of Sale:

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a shipping confirmation number.

Halo does not accept responsibility for delays in delivery due to unforeseen circumstances.

Halo reserves the right to cancel any order. We will notify you by e-mail or phone, using the e-mail address or number/s provided and refund the purchase amount using the original method received.

All orders are subject to availability of stock.

Halo makes no claims or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Halo does not make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its internet website or otherwise relating to such materials or on any sites linked to this site.

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Halo REWARDS Terms & Conditions 

Halo Rewards is a loyalty program designed for customers to gain points through active interaction within coolhalo.com

Halo may collect personal information from Members for the purpose of facilitating Halo Rewards Program. Any personal information collected will be handled in accordance with Halo's respective Privacy Policy.

Halo reserves the right to cancel, terminate, modify or suspend any part of Halo Rewards Program at our discretion. Halo will notify Members of any such cancellation, modification, or suspension by giving written notice (including by email) to Members.

Halo is not liable for any tax liability incurred by a Member in connection with its involvement in, or use of, Halo Rewards Program, including in connection with the provision and/or utilisation of Rewards.

It is the Member’s responsibility to ensure their Member Account is up-to-date with correct Member Details. If a Member has not provided or updated Halo with correct details, Halo may not be able to contact the Member about their membership, Rewards, special offers or entry to competitions. A Member can update their details in-store or by contacting Halo's Customer Service Team at infor@coolhalo.com

Rewards points are issued electronically and linked to an individual's Member Account. Unique discount codes can be unlocked by earning points. These codes are unique to each member and account and can only be applied to the member's personal order. The discount codes cannot be used in conjunction with any other offers. 

To redeem a Reward, a Member must ensure they are logged into their Member Account when transacting.

At its sole discretion, Halo may update a Member Account by adding any bonus Reward points as a consequence of a Member's purchasing behaviour, incentive and/or other promotional activities (in addition to any Rewards the Member is entitled as a result of activities).

Halo reserves the right to withdraw, cancel or vary Rewards without notice and at any time for any reason whatsoever in its absolute discretion including without limitation Rewards awarded in error or Rewards earned fraudulently.

Rewards cannot be sold, transferred or assigned and are not redeemable for cash or any other like instruments, including (but not limited to) gift vouchers, gift cards, cheques and credit notes. Rewards are not legal tender in any country.

Rewards cannot be redeemed against purchases of gift vouchers, or shipping and postage.

Halo Rewards Points have an expiry date of 90 days. We will notify you 14 days before expiry date to give you the chance to claim these points or to prolong it's validity by earning more points through new purchases or on-site activities such as product rate and review. 

Only one Rewards discount code earned from one membership can be redeemed per transaction.

When a Member returns a purchase (in compliance with all of Halo's delivery and returns policies), the net amount of the Rewards Points that relates to the relevant return will be deducted from the Member's account. 

If an online order is cancelled for any reason, Halo may adjust or reverse Rewards that were previously awarded to a Member in that transaction.

Halo will not be held responsible or liable if Rewards points are not able to be redeemed for whatever reason but specifically, in the case of a Technical Issue including without limitation the failure of system software or hardware.

Rewards Points Outline

• Account sign up rewards: 200 points  
• Birthday rewards: 200 points (Member needs to update their birthday on profile)
• Like Halo Facebook: 100 points 
• Follow Halo Instagram: 100 points 
• Leave written product review: 10 points 
• Leave product review + photo: 20 points 
• Place order: 1 point for every dollar 

Halo Rewards Discount

• 5%: redeemable with 200 points 
• 10%: redeemable with 400 points
• 15%: redeemable with 600 points
• 20%: redeemable with 800 points 

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Halo Affiliate Program Terms & Conditions

Halo Affiliate Program invites beauty artists, influencers, creators and salons to recommend our products to their friends, customers, students and followers.

PROGRAM FEATURES 

• 10% commission for affiliates on all referred sales
• 10% discount code to share with their audience
• 45 cookie days- this means the customer has 45 days to complete a purchase after clicking through a referral link for your commission to be valid

JOIN THE PROGRAM

We may personally invite you to join our Affiliates program, or you can also submit your application through this page.  

Please allow 1-2 business days for us to review your application. If approved, you will have access to your affiliate portal where you will be able to track your earnings and payments, generate affiliate links and customise your discount code. 

TERMS & CONDITIONS

Affiliates are not be allowed to apply their own 10% discount code to their personal order. Halo reserves the right to cancel and refund any order of this sort. 

As a participant in our affiliate program, you agree to the terms detailed in our Affiliate Agreement form, which will be sent to you for a digital signing after your approval to the program. 

You are encouraged to create content and produce work using our products. Halo is to be tagged and mentioned on all of the content created using our products. You agree that Cool Halo is allowed to use and re-post your content on our channels and we will ensure that you are credited.

Payments
All payments will be processed 30 days after the invoice date, with a minimum payout of $50. This means affiliates need to earn at least $50 commissions before the earning becomes payable.

Commission Fees
Halo reserves the right to reverse commissions due to returns, order cancellations, or incorrect orders due to the accidental duplications or errors. We also reserve the right to defer or refuse commissions for disputed orders or orders we reject and cannot fulfil.

Legal Compliance
Halo reserves the right to suspend or remove affiliates from our affiliate program at any time without warning. Upon termination, you agree to discontinue use of all links, logos, banners and promotional materials provided to you. 

All affiliates must comply with all federal, state and local regulations within your jurisdiction. This includes applicable governing marketing emails (ie Spam Act 2003), and all other anti-spam laws.

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Halo Get Social Terms & Conditions

Score discount codes by posting on social media and tagging us. Here's how:

- 5% discount: Post video/pics of your purchases & tag us & if we repost your IG/ FB stories

- 10% discount: Post video/ pics of your work using our products & tag us

- 15% discount: If we repost your post on our social media (with your consent)

- 20% discount: Post a testimonial video reviewing our products and services. You'll get a discount code if we repost your video (with your consent).

The discount code is applicable to full-priced items only. It is a one-time use code valid for 3 months. 

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Our Gift To You

Spend $100, $250, $500, $750 or $1000 and select gifts from the different tiers. The more you spend, the better the gift selections become. Click on the gift icon on the right side to find out more.

Offer valid 15/11/2021 - 31/12/2021 (AEDT, midnight).

Gifts cannot be returned for refunds or exchanges. Gifts are available while stock lasts. If some gifts are out of stock, we will replace them with other similar items. 

If you require further assistance, please contact infor@coolhalo.com