Shipping policy

RETAIL ORDERS SHIPPING POLICY

Halo offers many ways to take delivery of your purchase including:

 

Delivery within Australia:

  • Shipping Rates: 

  • Halo dispatches orders daily and we use Express, Toll Express or Australia Post Express as our shipping vendors.
  • All orders placed before 12:30 PM Sydney time, are sent out the same day.
  • Although shipping times vary, most orders are delivered within 1-5 business days.
  • You will receive an email notification marked “Shipped” once the item is posted.
  • Contact Halo team if you do not receive your purchase within 10 business days upon order placement.

Delivery Within NZ

  • Shipping Rates: 
  • Halo dispatches orders within New Zealand daily and we use Australia Post as our shipping vendor.
  • All orders placed before 12:30 PM Sydney time, are sent out the same day.
  • Although shipping times vary, most orders are delivered within 3-8 business days.
  • You will receive an email notification marked “Shipped” once the item is posted.
  • Contact Halo team if you do not receive your purchase within 15 business days upon order placement.
  • Any additional import or customs fees are the responsibility of the recipient.

International Shipping

  • Halo uses a range of international shipping vendors to ship our products internationally.
  • All orders placed before 12:00 PM Sydney time, are sent out the same day.
  • Although shipping times vary, most orders are delivered within 2 weeks.
  • You will receive an email notification marked “Shipped” once the item is posted.
  • Contact Halo team if you do not receive your purchase within 18 business days upon order placement.
  • Any additional import or customs fees are the responsibility of the recipient. 

 

WHOLESALE SHIPPING POLICY

For wholesale orders please note that multiple parcel orders and heavy / bulky items exceeding 15kgs will incur additional freight surcharges. We will be in touch to confirm the final cost of shipping and we will notify you if additional freight charges need to be applied.

Halo will dispatch orders within 48 hours if all of the items ordered are in stock. We will contact you to discuss about the shipping and delivery timeline if we don’t have the items ordered in stock. Orders are dispatched between Monday to Friday, excluding public holidays.

Minimum wholesale order: $1000. 

We currently only ship wholesale orders to Australia and New Zealand. If you are outside of these countries and are interested in purchasing from us, please contact infor@coolhalo.com and we will try our best to assist.